How to add assets to my wallet if assets are all frozen?

My account shows that my assets in both Supplies and Borrows are FROZEN.

If I with draw any of my assets from Supplies - they do not end up in my wallet

If I send new coins/assets to my wallet they do not show up on my dash board

I can not reply any of my Borrows as there is NOTHING in my wallet .

I do have other assets that are not supplied - but they are not showing up in my wallet?

I can not adjust anything.

Why? how can this change so I can prevent a liqusation event in the possibly near future?

My Liqudation level is now at 1.30 - not long ago it was at 1.48 and i could withdraw my Supplied assets to the wallet in order to pay the Borrowed assets back.

But since 3 days ago when i was at 1.38 this no longer worked and my ETH that was in the wallet and not collateralized - i now not showing in my wallet. I it there, but not showing in my wallet.

Hello,

A market may have been frozen due to a protocol risk parameter update. When an asset is frozen:

  • You can repay or withdraw existing balances,

  • But you cannot supply or borrow new amounts

Please note that your wallet funds remain fully under your control — Aave does not hold or move them. If your wallet balance isn’t displaying properly, try reconnecting your wallet or checking it directly on the relevant block explorer.

For more personalized support, I recommend that you either:

  • Send an email to wecare@aave.com, or

  • Open a support ticket in our official Discord server, where you can safely share your wallet address so the team can review your case in detail.

For security, please make sure to use only the official links found at aave.com. You can find both the Discord link and the contact form at the bottom of the website under “Contact.”

Kind regards,
Cosme

For security reasons I’m gonna close this thread. All relevant information have been shared and other ways to get in touch with the Aave Labs support as well.

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