Missing WBTC deposit in Aave V4 Core Hub - not showing on dashboard

Hello Aave Support Team,

I am experiencing a critical issue with a recent WBTC deposit on the Aave V4 protocol (Ethereum Mainnet). I deposited 0.00492725 WBTC into the Aave Core Hub, the transaction was successful on-chain, but the funds are not displaying correctly on the pro.aave.com dashboard, and my Health Factor did not increase as expected.

Transaction Details:

•	Wallet Address: `0x8dF87ED1d73eDB9998A81678096Ab0F9A34aB435`
•	Transaction Hash: `0x946321d3d024e1789f7ddc7d280ddc0d25ea90eefb4b5755808e575f3f25a02a`
•	Amount: `0.00492725 WBTC`
•	Contract Interacted With: `0x94e7A5dCbE816e498b89aB752661904E2F56c485` (Aave: Main Spoke)
•	Event Emitted: `Supply` (Log 218) with `reserveId: 3`

The Issue:

1.	Before the deposit, I had an active borrow position of ~$1,201 USDC against ~0.03 WBTC.
2.	When simulating the deposit of the additional 0.00492725 WBTC, the UI showed my Health Factor would increase to ~1.40.
3.	After the transaction was confirmed, my Health Factor remained stuck at ~1.29.
4.	The deposited amount of 0.00492725 WBTC is nowhere to be found as a separate balance on the Dashboard, nor did it visibly update the main collateral balance in a way that reflects the expected Health Factor increase.
5.	However, when I click “Withdraw”, the max available amount shows `0.03158279 WBTC`, which indicates the funds are in the protocol, but the UI and Health Factor calculation seem bugged or are routing the funds to a different `reserveId` that isn’t properly backing my USDC borrow.

Could you please investigate why this deposit is not reflecting correctly on the UI and why it didn’t improve my Health Factor? I need to know how to safely withdraw this specific amount or properly apply it to my main position.

Thank you.

Hi,

The Governance Forum is for protocol discussion. For personal support, please use one of our official channels:

Docs: Aave Protocol Overview
In-App: app.aave.com → Get Support (on the bottom of the page)
Email: wecare@aave.com
Discord: Aave Community#help

Note: Aave Labs will never DM you first or ask for your seed phrase or private keys.

Closing this thread. Our support team is ready to help through the channels above.

— Aave Labs