Hi Essah,
I have to admit I don’t understand this proposal. While I totally agree and support the decentrailzed ethos, I just don’t see any benefit in decentralizing support for Aave.
Right now the support is managed under the umbrella of Avara/Aave Labs.
So my first question would be, why change it? Avara asked for funds in 2022 which included “Information & Support”.
If we approve the ASC
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what would be the scope of support?
Please name the full scope, where it starts and where it ends. -
Do you have any stats about the current support?
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How many tickets or requests are you handling per day right now?
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What channels are you supporting right now?
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How much time is needed per request/ticket?
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How many hours per week would you say do you currently actively need to answer those requests?
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Which tools are needed, as those mentioned in the proposal are from my understanding mostly free, maybe some bots could be a cost factor, but from what I know there are plenty free alternatives (source is a friend whose job it is to setup big discord server for projects like Agora, XBorg, Swissborg, etc.)
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Who is making sure, that people, who ask for support is being helped? We cannot control nor see this while Avara is able to check this right now and probably tracking it.
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Will you publish weekly/monthly support reports which can be checked by the DAO? Similar to what AGD does to show where funds went to.
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Whats the justification for 200k for a year?
Imho this is a huge amount to what I know from my job in a company that is the 4th biggest retailer in the world. Our support is being paid good, but 200k is way more than anyone here gets. If thats the web3 salary for support, I need to change my profession. (jokes aside)
Also I know there are other web3 support companies like AmaZix, that have been been working for companies like Bancor who did all the support for way less money. And I do know from others projects that community manager/support is sitting at somwhere between 55k-80k per year. -
Will the ASC basically be a service provider and thus creating a new entity for it? Who will be in charge of it? Can the DAO decide who will be working there?
If we switch it from Avara to the DAO the only thing that changes is the cost centre.
If I was at Avara I would have proposed to charge a fee for using the frontend similiar to what Uniswap did, but then offer premium features like support, extra information etc.
If the support will be decentralized there is no option for the future to implement this anymore.
I appreciate your answer