We are a team of brothers with a strong background in user experience (UX) and front-end development. With over a decade of experience in the finance, education, and SaaS industries, we are committed to making cryptocurrency more accessible and user-friendly. We believe that cryptocurrencies can empower individuals worldwide, and we are excited to present our proposal to you.
Thanks for your support!
@ukhezo Web3 Frontend
@Oxkis UX/UI Designer
Problem Statement
When we tried to explain the AAVE protocol to our friends who wanted to learn more about the technology, they struggled to find reliable sources of information that would enable them to understand the concept of borrowing and lending within the protocol and how to interact with it.
How is AAVE currently solving the Problem?
AAVE Internal Sources:
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Docs, FAQ and Medium
Pros. This info repository is often vast and complex, containing a vast amount of carefully curated data to ensure its integrity and trustworthiness. FAQ provides reliable information for new users. They help users learn the basics and gain a foundational understanding of the subject matter.
Cons. Reading documentation can be daunting for those who don’t have a technical background. New users may need images or videos to follow the text. The documentation assumes the user knows specific steps in the process. -
Intercom
Pros. Having real-time support on the website is a great feature that can help build trust with new users. It allows them to get answers to their questions and resolve any issues quickly, making their experience more positive and enjoyable.
Cons. The time to receive answers might vary. Sometimes, one hour or no response leads to a bad user experience. Scalability is an issue, as you need human interactions to solve specific cases. -
Discord and Telegram
Pros. As a member of the Discord and Telegram communities, you can access support from users and AAVE staff to answer your questions.
Cons. The response time and trustworthiness of the support on it may be compromised if anyone can join and potentially scam new users.
Third-Party Sources:
Some third-party sources help users understand how AAVE works, like youtube channels, farming communities, and DAOS. But this is a potential entry of scammers or people that want to extract value from the industry.
How do we propose to solve the Problem?
Providing additional context and visual aids can help make the information more accessible and easier to understand for new users. We propose a guided experience to understand AAVE mechanics that can be scalable to any user experience level with less effort than changing the current UI.
The seven steps solution
We propose to have the following Guided Tours so the new users of AAVE know how to interact with the app.
1. Supply Tour. Guide the users on how to use the supply interface. We suggest how to provide one of their available assets.
2. Borrow Tour. Guide the users on how to use the borrow interface.
3. Withdrawal Tour. Guide the users on how to use the withdrawal interface (first, they would need to supply an asset to be able to withdraw it).
4. Market Tour. Guide users on the Market and different versions of the Aave Protocol, the concept and mechanics behind it.
5. Token Detail Tour. Explains the Detail view of each of the tokens.
6. Stake Tour. Guide the users on how to use the stake interface.
7. Governance Tour. Guide the users through the governance experience to be part of the community and vote on the different proposals.
9 Benefits of The Solution:
1. Education at your fingertips. It’s like having a teacher next to you instead of a textbook.
2. We respect the current UI Design, so when we have new ideas, we can add them without additional complexity or a massive change to the UI.
3. Adaptable. It can be adapted down the road to any new version of AAVE.
4. Only when you need it, not at all times.
5. No installation is required (plugins). Sorry, Google!
6. Relies on code, not on human interaction. Bye, Scammers!
7. Self-contained. It’s part of the app, so we do not rely upon third party libraries or external links. Build in-house!
8. Compliance aligned; we are not financial advisors, so it works as a guide where users have the last call. John from Compliance Department approves!
9. Support the supporters. We plan to have single and unique URLs so we can add them to the Gitbook, and the support team can share them so they can focus on what matters.
Current Development Status
We developed a First Time User Experience Trigger, so when a user launches the app for the first time, they get a tour prompt that can be dismissed.
To us, the first step is to supply, which is the one that has less friction for the users. This tour has already been completed, as seen from the recording below and the repository.
Video Recording of the Supply Tour
Roadmap Proposal
We aim for incremental improvements. We suggest releasing the tours upon completion as follows.
1. First Release. (3,500 USDC upon completion)
Supply and Withdrawal Tours. This is 50% completed, and we are currently working on the Withdrawal.
2. Second Release. (7,500 USDC upon completion)
Borrow and Repay Tours. This one is the most complex as the Repay mechanic is one of the most important to explain correctly.
3. Third Release. (2,500 USDC upon completion)
Market Tour and Token Detail Tours. This Tour will take less design and dev time as it’s static and will not require complex interactions.
4. Fourth Release. (3,500 USDC upon completion)
Stake Tour. Similar to Supply and Withdrawal but explaining the cooldown.
5. Fifth Release. (5,000 USDC upon completion)
Governance Tour. This one will require more work as it’s a simple mechanic that significantly impacts AAVE’s future.
Thank everyone!
