This is the final answer of Binance support:
“Unfortunately, the external platform does not know clearly how Binance works, each application has its operation and processes, this may be an alternative that they provide for their users or other operations, but as I mentioned, this is not possible on our part. I would love for there to be something else in my hands that I can do and recover your funds, dear, but it does not depend on me, I must follow the instructions and answers that they give me, and also what I can verify myself”